Below you’ll find a range of information pages about our practice, policies, and relevant patient information:
Online Services
Online services are available to make it easier for you to manage your healthcare and contact the practice at a time that suits you. Using online services, you can: order...
Update Your Details
Please notify the surgery as soon as possible of any changes to your contact details, such as your name, address, email, mobile, or landline number, or if any of your...
Local Services and Out of Hours
NHS 111 111 is the free NHS non-emergency number. You should use the NHS 111 service if you urgently need medical help or advice but it’s not a life-threatening situation....
Patient Access to Medical Records
The NHS provides patients with secure online access to parts of their health record through the NHS App and other online services. GP practices now provide patients with online access...
Local Health and Community Groups
There are lots of exciting things happening in our local community. The information on this page is dedicated to local groups, events, services and organisations within our community that support...
GP Training and Education
Our practice is accredited by the GP Deanery of Kent, Surrey, and Sussex as a suitable practice for doctors in training. This means that we regularly have GP trainees and...
Chaperones
We want you to feel safe and comfortable during your care. If you are having an intimate examination or any examination where you would prefer another member of staff to...
Private Fees and Non-NHS Services
All general medical services provided by this practice remain free under NHS regulations. Whilst GPs will always attempt to assist their patients, it is important to understand that certain services...
Violent, Abusive or Inappropriate Behaviour
At Groombridge and Hartfield Medical Group, we believe patients have the right to be heard, understood and treated with respect. We aim to provide an open and accessible service for...
Complaints or Compliments
We endeavour to provide a friendly and helpful service to all our patients at all times. We are always happy to pass on positive feedback and compliments to our staff...
Disabled Access and Accessible Information Standards
Accessible Information Standard From 1 August 2016 onwards, all organisations providing NHS care and/or publicly-funded adult social care are legally required to follow the Accessible Information Standard. This Standard outlines...
Privacy Notice
This privacy notice explains why we collect information about you, how that information will be used, how we keep it safe and confidential and what your rights are in relation...
OpenSAFELY: Your NHS Data
The practice is duty bound to work with the NHS, via OpenSAFELY, to help improve health services. We do this by allowing non-identifiable data to be taken from our clinical...
GP Net Earnings 2026
NHS England requires that the net earnings of doctors engaged in the practice are published, and the required disclosure is shown below. However, it should be noted that the prescribed...
Date published: 8th October, 2014
Date last updated: 23rd December, 2025
