Patient Information

You can find out more information about Groombridge and Hartfield Medical Group by clicking on the links below:

Patient Access to Medical Records

The NHS wants to give patients better ways to see their personal health information online. As your GP practice, we have been asked to provide you with access to your ... [continue] Patient Access to Medical Records


Are you a Carer? Do you look after someone that couldn’t manage without your support? Do you provide care to someone who needs help because of their illness, frailty, disability, ... [continue] Carers

Community Information

There are lots of exciting things happening in the local community. The information on this page is dedicated to local groups, events, services and organisations within our community that support ... [continue] Community Information

Online Services

Online Services have been developed over the past few years and are designed to give you, the patient, more convenience, choice and flexibility in how and when you contact and ... [continue] Online Services

Updating your details

Please notify the surgery as soon as possible of any changes to your contact details such as your name, address, email, mobile or landline numbers, or if any of your ... [continue] Updating your details

Named GP

Every patient registered at Groombridge and Hartfield Medical Group is allocated a named GP, or ‘Usual Doctor’ who is responsible for each patients overall care at the Practice. Patients are ... [continue] Named GP

Chaperone Policy

We operate the following Chaperone Policy at this Practice: Before performing an examination the Doctor or Nurse will offer you the option of having a trained chaperone present. A chaperone ... [continue] Chaperone Policy

Non NHS Work and Private Fees

All general medical services provided by this Practice remain, of course, free under NHS regulations. GPs will always attempt to assist their patients, but it is important to understand that ... [continue] Non NHS Work and Private Fees

GP Training Practice

Groombridge and Hartfield Medical Group is a training practice accredited by the GP Deanery of Kent, Surrey and Sussex, as suitable for the training of doctors intending to become general ... [continue] GP Training Practice

Local Services and Out of Hours

NHS 111 111 is the free NHS non-emergency number. You should use the NHS 111 service if you urgently need medical help or advice but it’s not a life-threatening situation. ... [continue] Local Services and Out of Hours

Disabled Access and Accessible Information Standards

Accessible Information Standard From 1 August 2016 onwards, all organisations that provide NHS care and/or publicly-funded adult social care are legally required to follow the Accessible Information Standard. The Standard ... [continue] Disabled Access and Accessible Information Standards

Complaints or Compliments

We endeavour to provide a friendly and helpful service to all our patients at all times. We are always happy to pass on positive feedback and compliments to our staff ... [continue] Complaints or Compliments

Privacy Notice

This privacy notice explains why we collect information about you, how that information will be used, how we keep it safe and confidential and what your rights are in relation ... [continue] Privacy Notice

Violent or Abusive Behaviour

Groombridge and Hartfield Medical Group supports the government’s ‘Zero Tolerance’ campaign for Health Service Staff. This states that GPs and their staff have a right to care for others without ... [continue] Violent or Abusive Behaviour

Date published: 8th October, 2014
Date last updated: 5th October, 2023