Groombridge Surgery

01892 863326

Hartfield Surgery

01892 863326

Complaints or Compliments

We endeavour to provide a friendly and helpful service to all our patients at all times. If you wish to share your views, suggestions or experiences, positive or negative please share this with us.

The Practice is always happy to pass on positive feedback and compliments to our staff when they have delivered an excellent service. If you feel that we have done something well, you can leave us a review on the NHS Choices website.

If you are unhappy with any aspect of the service provided by the surgery you should, in the first instance, ask to speak to the Practice Manager who will endeavour to resolve the problem informally with you.
In the event that the matter is not resolved to your satisfaction, a formal complaint procedure is available and full details will be supplied on request.

If you feel unable to raise the complaint directly with us then you should contact:
NHS East Sussex Clinical Commissioning Group
Sackville House
Brooks Close
Call: 01273 485300
Email: [email protected]