We endeavour to provide a friendly and helpful service to all our patients at all times. We are always happy to pass on positive feedback and compliments to our staff when they have delivered an excellent service. If you are unhappy with any aspect of the service provided by the surgery you should, in the first instance, ask to speak to the Practice Manager who will endeavour to resolve the problem informally with you.
Complaining to NHS England
If you do not feel comfortable to raise your complaint with us or you are dissatisfied with the outcome of your complaint you can contact NHS England in the first instance.
- Phone: 0300 311 22 33
- Email: england.contactus@nhs.net
- Post: NHS England, PO Box 16738, Redditch, B97 9PT.
- NHS England – Complaints
Unhappy with the outcome of your complaint?
If you are not happy with the way your complaint has been dealt with and would like to take the matter further, you can contact the Parliamentary and Health Service Ombudsman (PHSO) which makes final decisions on unresolved complaints about the NHS in England. The Ombudsman will normally only take on a complaint after you have first tried to resolve the complaint with the organisation involved and have received a response from them.
You can contact the PHSO using the following methods:
- Parliamentary and Health Service Ombudsman Website
- Email: phso.enquiries@ombudsman.org.uk
- Phone: 0345 015 4033
- Post: The Parliamentary & Health Services Ombudsman, Millbank Tower, Millbank, London, SW1P 4QP
