Making an appointment
You should first decide if you do need to see a doctor or whether a consultation with one of our very experienced Practice Nurses would meet your needs. The Practice Nurses are able to treat minor injuries as well as provide a wide range of other services.
You usually have the choice of being seen either at Groombridge or Hartfield Surgery. In either case you should ring on 01892 863326 during surgery hours and as soon after opening as possible to request an appointment.
We operate a system of some booked in advance appointments and some ‘book on the day’ urgent appointments, which can be accessed by ringing the surgery at 8.00am and 2.00pm.
We strive to meet national standards under which you are guaranteed an appointment with a Health Professional within 24 hours or with a Doctor within 48 hours.
System One Online Services provide the facility to enable you to book or cancel an appointment online and also to request medication using the internet. You will need to register with the surgery to access this service. Once you are registered and your account has been activated you will be able to book, view and cancel appointments online, as well as request repeat medication. Should you wish to cancel an appointment please make sure that you let us know as soon as possible so that we can offer the appointment to another patient.
Requesting a visit by a doctor
The time taken by a doctor in visiting a patient at home is much longer than that needed to see a patient at the surgery. You should therefore only request a visit when it is absolutely essential and you are unable to get to either of our surgeries.
If you feel that you need a home visit, please telephone the surgery as soon after 8.00am as possible and before 12:30pm.
It would be very helpful if you give the receptionist an indication of the nature of the problem so that the doctor can be advised accordingly.
Telephoning the doctor
Your doctor will usually be pleased to speak to you on the telephone, although due to the nature of the job this may only be possible at certain times. If you wish to speak to the doctor on the telephone you should ring the surgery during normal opening hours, preferably in the morning. You should give a telephone number where you can be contacted during the day and a doctor will return your call. Please do not send requests by email.
We have joined with other local practices to provide clinics from 6:30pm to 8:00pm Monday to Friday and 8:00am to 12:00 noon on Saturdays. We will be rotating clinics as detailed on our ‘home page’ therefore please ask our Patient Services Team at Reception or call us to check when these are available.