Please allow three clear working days between ordering your prescription and its collection.
Providing we have your mobile number, once your prescription is ready for collection the Dispensary team will text you.
Patients can order repeat prescriptions in any of the following ways:
• In person:
By putting a request in the postbox located on the wall inside Hartfield Surgery, next to the Dispensary. Or the secure outside letterbox. There is also a postbox at Groombridge Surgery located on the garage wall. Please be aware this postbox is only emptied once daily, Monday to Friday so allow additional time when collecting your prescription.
• SystmOnline: Ordering online is the quickest, safest and easiest way for you to order your repeat prescriptions. To access SystmOnline you will need to have an individual access and ID code. Please contact the Dispensary team, who will be happy to help you with this.
• NHS App: Owned and run by the NHS, the NHS App is a simple and secure way to access a range of NHS services on your smartphone or tablet. The NHS App can be downloaded from the App Store for iOS and Android phones.
Please note we cannot take repeat prescriptions over the telephone or by email. These are NHS guidelines put in place to protect patients and reduce prescribing errors, so please do not try to order any other way then above.
As we are a rural dispensing practice, current national legislation only allows us to dispense medication to patients that live more than one mile, as the crow flies, from the nearest pharmacy.
We are able to send your prescription electronically to your preferred pharmacy for you to collect from there. Alternatively, you can collect your paper prescription from us in person.
If you are unsure where your nearest chemist is, please visit NHS Find a Pharmacy and enter your postcode.
Policy on prescriptions after seeing a Private Doctor.
Can I get my private prescription transferred to an NHS prescription?
If you see a private doctor or specialist and they prescribe a particular medication for you, this will be a private prescription. Private work should not impact NHS resources.
Patients should obtain their prescription privately at a community chemist, but if they are unable to do so, our GP’s can transfer to an NHS prescription providing the following criteria is met:
• The medication is prescribable on the NHS.
• The use of the medication is compatible with national or local prescribing guidelines.
This is work outside of the scope of the NHS General Practice and will therefore incur a £10 admin fee.