Hartfield Surgery

01892 863326

Groombridge Surgery

01892 863326

Repeat prescriptions

Repeat Prescriptions

You can order your repeat prescription online via SystmOnline.  Please be aware that you cannot send a custom request and a normal request at the same time.  You will need to send both requests separately.

You can also put your request in the prescription box at Hartfield Surgery, or the outside letterbox when we are closed.

We cannot take repeat prescriptions over the telephone or by email. These are NHS guidelines put in place to protect patients and reduce prescribing errors, so please do not try to order any other way then above.

Providing we have your mobile number, once your prescription is ready for collection the team will text you.

Please allow three clear working days between handing in your prescription and its collection.


28 Day Repeat Prescribing

It is the policy of this Practice to issue prescriptions for a maximum of 28 day’s supply.
The NHS recognises that 28-day prescribing makes the best possible balance between patient convenience, good medical practice and minimal drug wastage.


Dispensary opening times

Monday        08:00 – 1.00 2.00 -18:30
Tuesday        08:00 – 1.00 2.00 -18:30
Wednesday  08:00 – 1.00 2.00 -18:30
Thursday      08:00 – 1.00 2.00 -18:30
Friday           08:00 – 1.00 2.00 -18:30
Saturday       Closed
Sunday          Closed


Non-Dispensing patients

Current national legislation only allows us to dispense medication to patients that live more than one mile, as the crow flies, from the nearest pharmacy.
We are able to send your prescription electronically to your preferred pharmacy for you to collect from there. Alternatively, you can collect your paper prescription from us in person.
If you are unsure where your nearest chemist is, please visit www.nhs.uk/service-search/find-a-pharmacy and enter your postcode.


Dosette Boxes

We offer a service where we can prepare medicines into a weekly Dosette Box. This separates your medicines into individual compartments for different times of the day for each day of the week.
Each box contains a full week’s medication labelled up with days and times to help you remember to take the correct medicines at the correct time of the day.

If you feel that you, or someone you care for, could benefit from a Dosette Box please speak to the Dispensary team for more information about this service.


Policy on prescriptions after seeing a Private Doctor

Can I get my private prescription transferred to an NHS prescription?

If you see a private doctor or specialist and they prescribe a particular medication for you, this will be a private prescription. Private work should not impact NHS resources.

In order to help patients who are unable to obtain their prescription privately at a community chemist, our GP’s can transfer to an NHS prescription providing the following criteria are met:-

  •  The medication is prescribable on the NHS.
  • The use of the medication is compatible with national or local prescribing guidelines.

This is work outside of the scope of the NHS General Practice and will therefore incur a £10 admin fee.