GP Patient Survey Results – 2026 – Groombridge & Hartfield Medical Group

The 2026 GP Patient Survey results have been published, and we are delighted to share another outstanding set of results. Once again, we scored above both the national and local (ICS) averages across every area of the survey.

Here are just a few of this year’s highlights:

93% found it easy to get through to the practice by phone (National: 57% | ICS: 55%)
99% found our reception and administrative team helpful (National: 85% | ICS: 86%)
96% described their experience of contacting the practice as good (National: 73% | ICS: 73%)
99% described their overall experience of the practice as good (National: 77% | ICS: 78%)
99% said the healthcare professional they saw or spoke to was good at listening to them (National: 87% | ICS: 88%)
99% said the healthcare professional they saw or spoke to treated them with care and concern (National: 86% | ICS: 88%)
100% had confidence and trust in the healthcare professional they saw or spoke to (National: 93% | ICS: 94%)
100% felt involved in decisions about their care and treatment (National: 92% | ICS: 93%)
100% felt their needs were met during their appointment (National: 90% | ICS: 91%)

As general practice continues to evolve and demand for services increases, these results mean a great deal to us. While much of what happens behind the scenes isn’t always visible, every single member of our team plays an important role in supporting our patients and keeping the practice running.

It’s incredibly rewarding to know that our patients recognise the care, dedication and hard work our team puts in every day. We are immensely proud of our staff and grateful to everyone who took the time to complete the survey and share their feedback.

You can view more of our results in the images below or see the full survey here: GP Patient Survey